Frequently Asked Questions

You can check the status of your order 24/7.
Click here to go to your order status.

Check out our Contact Us page, you should find what you are looking for there.

The simple answer is that we don't offer a printed catalog. Unlike stores that sell from catalogs, ModelCars.com is constantly adding to and updating inventory online. This means you get instant access to the latest products.

We accept MasterCard, Visa, American Express and Discover credit cards.

Buying at ModelCars.com is absolutely secure! The order form you fill out with your personal information and credit card number is secured using a technology that scrambles the information before it is sent to our bank, and only they can descramble it. This is a proven technology known as SSL. Even our employees cannot gain access to your credit card information.

You can place your order by telephone: (800) 330-6422
You can also place your order by fax: Click here for our "Order By Fax" form.

We do offer volume discounts. If you need to purchase in volume, call us with your order and you could receive up to 30% off. Discounts are based on size of order

Certainly, we will need a copy of your reseller certificate faxed to (718) 267-7029. Then call us with your order so we can remove all sales tax: (800) 330-6422

Most orders are shipped on the same business day. Depending on your location, packages take 1 to 5 business days for delivery in the contiguous United States.

We ship to The US, Canada and to US Military Addresses (US & Abroad).

At ModelCars.com returning an item is easy.
Click here to view our return policy.

If you’re not happy, we’re not happy! That is why everything we sell is fully exchangeable within 30 days of purchase. All items must be in perfect unused condition, with all components, complete with original packaging.
Click here for instructions.

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