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Customer Care

Track Your Order

You can use our system to track your order

Contact Us

Email: customerservice@modelcars.com

Phone: (718) 267-7026

Fax: (718) 267-7029

Frequently Asked Questions

How do I track my order?

You can track your order any time using our online system.

How do I print my receipt?

You can print your receipt on the order status page.

How do I send back items I want to return?

At ModelCars.com returning an item is easy, just follow these instructions.

How does ModelCars.com calculate shipping?

Shipping cost is based on the size of your order. See our shipping policy for more information.

Can I have a ModelCars.com catalog sent to me?

Unfortunately, we don't have a printed catalog. Unlike stores that sell from catalogs, ModelCars.com is constantly adding to and updating inventory online. This means you get instant access to the latest products.

What forms of payment can I use to purchase?

We accept MasterCard, Visa, American Express and Discover credit cards.

I'm not comfortable buying online. Can I buy a different way?

You can place your order by telephone: (718) 267-7026.

Does ModelCars.com offer volume discounts?

We do offer volume discounts. If you need to purchase in volume, call us with your order and you could receive up to 30% off. Discounts are based on size of order.

What can I expect when it comes to my privacy?

We do not share any information we get from our customers. See our privacy policy for more information.

Why Choose ModelCars.com

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Customer CareStore Location(718) 267-7026

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